Pointe Boutique Policies and Return Information
Orders of in-stock items will ship within 2 business days
Items that are out of stock due to manufacturer processing delays will be put on back order status. An email will be sent to the customer stating that the item(s) are on back order. At this time, the customer has the option of canceling the item(s) or proceeding with the order. Generally, back orders will be filled in one to two weeks. Pointe Boutique will advise the customer if the backorder will take longer than two weeks to complete.
As a service to our customers, Pointe Boutique will pay the charges for shipment of the backordered item(s). This applies only to the first shipment of backordered item(s). Additional shipments on the same order will be at the customer's expense.
We are pleased to provide free shipping on an exchanged item. Stocked items may be exchanged or returned within two weeks of the original shipment date. Items must be returned in the original packaging. Items that have been worn, or are not in the original packaging cannot be accepted.
Pointe Boutique cannot provide refunds on non-stocked items. Exchanges are gladly given if the item has not been worn and is returned with all the original packaging within two weeks of the original shipment date. All shipping charges on non-stocked items are the responsibility of the customer.